Customer Health
Computed from product signals — data freshness, mapping, usage, tickets, onboarding. The reasons are the Customer Success to-do list.
Healthy
2
Needs attention
1
At risk
1
Grace Community
Growth · Validation
Health score38/100
Act on
- Data is 34 days stale — reconnect or re-import.
- 4 unresolved data-quality issues.
- Account mapping 76% complete — unmapped accounts block metrics.
- No sign-in for 16 days.
- Only 1 active user this month — adoption is one person deep.
- No board report generated in 90 days.
- Onboarding 85% complete.
- No engaged executive sponsor — renewal risk.
34d
Data age
76%
Mapped
1
Users 30d
2
Tickets
First Baptist Church
Growth · Mapping
Health score70/100
Act on
- Account mapping 75% complete — unmapped accounts block metrics.
- No board report generated in 90 days.
- Onboarding 60% complete.
6d
Data age
75%
Mapped
3
Users 30d
1
Tickets
Christian Relief Canada
Enterprise · Adoption
Health score92/100
- Board reports generated regularly — the core loop is landing.
- Ask Tara is in weekly use.
1d
Data age
97%
Mapped
14
Users 30d
1
Tickets
City Church Demo
Professional · Adoption
Health score100/100
- Board reports generated regularly — the core loop is landing.
- Ask Tara is in weekly use.
2d
Data age
100%
Mapped
6
Users 30d
0
Tickets
Signals are seed data in demo mode; live mode derives the same signals from the stores the product already writes. Scoring: src/lib/platform/health.ts (tested).