Support Tickets
The same store the customer Help & Support page writes to — routed by category, SLA-tracked, advanced through the shared workflow engine.
Open
2
Past SLA target
2
Total on record
3
All tickets
Worst-first: breached, then open by severity, then closed
| ID | Organization | Subject | Category | Severity | State | Routed to | SLA |
|---|---|---|---|---|---|---|---|
| TKT_0001 | Grace Community | QuickBooks connection needs re-authorization | Accounting connection | high | Waiting on customer | engineering | Breached |
| TKT_0002 | First Baptist Church | Where should our missions housing accounts map? | Account mapping | normal | In progress | data | Breached |
| TKT_0003 | City Church Demo | Add a fund summary section to the board pack | Reports & exports | normal | Verified | engineering | Closed |
In-process store — demo tickets seed through the real create/transition pipeline and reset on restart; production backs the same interface with Postgres.