Incidents & Service Status
Internal timeline plus the customer-facing wording — the seam for a public status page later.
1 active incident
3 incidents on record · severity ladder SEV-1 (critical) to SEV-3 (minor)
INC_0003SEV-3 · MinorMonitoring
QuickBooks sandbox sync retries exhausted for one tenant
Integrations — QuickBooks · started Jul 6, 02:20 p.m.
Affected
Grace Community
Customer-facing status
One organization's QuickBooks connection needs re-authorization. Data shown is from the last successful sync; no data was lost.
Timeline
- Jul 6, 02:20 p.m.InvestigatingSync job hit MAX_ATTEMPTS after token refresh failures.
- Jul 6, 03:05 p.m.IdentifiedExpired refresh token; provider requires re-consent.
- Jul 6, 03:30 p.m.MonitoringCustomer asked to reconnect; retry queue drained cleanly.
INC_0002SEV-3 · MinorResolved
PDF export latency above target during load test
Board Reports — PDF · started Jun 24, 10:00 a.m. · resolved Jun 24, 12:40 p.m.
Customer-facing status
Report exports were slower than usual for about two hours. All exports completed; no action needed.
Timeline
- Jun 24, 10:00 a.m.Investigatingp95 render 9.8s vs 5s target under synthetic load.
- Jun 24, 11:10 a.m.IdentifiedConcurrent renders serialized on a shared counter (known KICKSTART item).
- Jun 24, 12:40 p.m.ResolvedLoad shed; fix queued in the hygiene batch.
INC_0001SEV-2 · MajorResolved
Demo-environment restart cleared in-process webhook inbox
Platform — event spine · started Jun 15, 08:00 a.m. · resolved Jun 15, 08:30 a.m.
Customer-facing status
A maintenance restart briefly reset demo integration activity. Demo data reseeded automatically.
Timeline
- Jun 15, 08:00 a.m.InvestigatingOps integrations view empty after deploy.
- Jun 15, 08:30 a.m.ResolvedExpected prototype behavior (in-process store); Postgres-backed inbox is the planned fix (C1).
Fictional demo incidents. Prototype scope: records + status seam; paging/on-call tooling is buy-not-build once a rotation exists (Ops Backbone §8).